At My Store, we aim for transparency in all our transactions. These Terms of Return and Reimbursement detail the agreement between you and us regarding the return of goods and the issuance of refunds.

A return must be requested within 30 days of the delivery confirmation date. The item for return must be in its original, unworn, unaltered, and pristine condition, with all manufacturer’s tags and labels affixed and the original packaging included. Items that are returned without their original packaging or that are not in a resalable condition may be refused, or a partial refund may be issued to account for the loss in value.

To request a return, you must obtain a Return Authorization (RA) number from our customer service department. Returns received without an RA number will not be processed. Please email our customer service team through the contact form on our website to receive your RA number and further instructions. The customer is responsible for all return shipping costs unless the return is a result of our error.

Once the returned item is received and inspected, we will email you to confirm the status of your refund. If approved, the refund will be processed to your original method of payment. The refund typically appears on your statement within one to two billing cycles. We do not issue refunds to alternative payment methods or accounts. Exchanges are subject to product availability and will be processed after the return is received and approved.